People who work in administration are not generally school leavers who have no qualifications: they are indeed skilled and many have more than basic qualifications and for some jobs in administration, qualifications are actually a prerequisite: you will not get far without qualifications.
At a basic level, usually people who work in administration are required to have a reasonable standard of literacy and numeracy. This can mean that you will be required to have GCSE English and Maths. Or you may be expected to have completed some kind of computer course/exam. Some jobs even require you to have undertaken training in Customer Care.
If you want to be a legal secretary or a medical secretary, then you will have to undertake a significant amount of training. Often this will be done as part of a day release course, where you go to work four days a week, then do training on one day. But remember that you will also be required to write essays and undertake college work in your own time, so the course can be quite demanding.
People often make the mistake of thinking that because someone is answering the phone or greeting people as a receptionist, that they do not need to have high standards of qualifications. However, there are still requirements to be basically literate and able to write messages clearly and so on, which is why employers often ask for a basic qualification in English.
In addition, times are hard and there is more and more competition for every job, so make sure that you stay ahead of your competitors by trying to get as qualified as you can and then when it comes to choosing a suitable employee you will be at the top of the list.
So qualifications do still count and they especially count in the world of jobs in administration!
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